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¦ AOL USERS ¦ FAQ ¦ LEGAL NOTICE ¦ CONTACT US ¦ DRAWINGS ¦ JEWEL SETTING ¦
     
 

INFORMATION      All of the pictures on this site have been shot by Darbel du Bourg.

Please read this whole page carefully before ordering.

All prices mentioned on our website are in Euros.
All specimens are subject to prior sale. Upon receipt of your order, the items available will be held for a maximum of two weeks. If payment is not received by then we cannot hold them any longer.

Prepayment is required. There is no minimum order. However, since we honour actual shipping prices, you will always save money by combining multiple items.

HOW TO ORDER ?

Go to ORDER, fill in the form and press the submit button. 

How to pay ?

Credit Card      Visa MasterCard Discover American Express eCheck     Pay me securely with any major credit card through PayPal!         ORDER

You can pay us securely with any major credit card through PayPal by clicking in 
the PayPaL logo  being at the bottom of the order form.
If you need help : go to our PayPal Exemplary Form
Copy in the fields the indications relating at the piece (s) which you want to buy.  
(Reference, price and shipping price.)
How to pay by bank transfer?  It is very simple, you have two solutions: 
1 Ask a code to your bank to manage your account directly from your computer. Thus, 
the transfer can be carried out directly from home at lower cost. 
( Note, that this solution is not available from any countries, for example USA.)
2 Use the forms for this purpose, available in the banks and transmit the written order.

 Bank transfer on our account: Click here to pay by bank transfer

Orders are shipped from Switzerland the next work day after your payment has cleared. 

Full payment must accompany order. USD or CHF or Euros funds only. We accept cashiers checks, money orders, personal and business checks. No COD's.   Make checks payable to Jean & Alain DARBELLAY

Order at no risk, because we are so confident in our merchandise that we offer a 12 day return policy!!!!!

                                              
Merchandise value up to   USD   100.00       add            7.00 $ ( Value fully insured )
Merchandise value up to

Registered Mail 5 -

  USD  1000.00      add            7.00 $

  EU    1000.00      add           7.00 €

per order. "Value not insured, recipient assumes all risk."
Merchandise value up to   USD  2000.00      add         17.00 $

  EU    2000.00      add         17.00 €

per order. ( Value insured )
Merchandise value up to   USD  3000.00      add         25.00 $ 

  EU    3000.00      add         25.00 €

per order.
Merchandise value up to   USD  5000.00      add         30.00 $

  EU    5000.00      add         30.00 €

per order.
Merchandise value up to   USD  7000.00      add         38.00 $

  EU    7000.00      add         38.00 €

per order.    ORDER
Merchandise over   USD  7000.00 

  CHF  7000.00             CONTACT US

  EU    7000.00 

for charges: 
FAST delivery in Switzerland     add CHF   6.- per order.
Express delivery in Switzerland     add CHF 14.80 per order.
Handling charges in Switzerland     add CHF  0 .- per order.     ORDER

Darbel du Bourg

Customs Information

Any customs or import duties are issued once the package reaches your country. In most cases there is not any customs clearance required, however, if additional charges for customs clearance takes place – it must be paid by you, we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, you may want to contact your local customs office for further information.

REFUSE THE POSTAL DELIVERY

If the merchandise is refused you will be liable for brokerage charges and duty incurred upon its return.

ALL CLAIMS MUST BE NOTIFIED TO US WITHIN 12 DAYS AFTER DELIVERY OF THE SHIPMENT, FAILING THAT, NO ACTION FOR DAMAGES MAY BE BROUGHT. IF YOU HAVE DECIDED THAT YOU DO NOT WANT THE MERCHANDISE AFTER IT HAS BEEN SHIPPED, BUT BEFORE IT ARRIVES, DO NOT REFUSE THE POSTAL DELIVERY. IF A PRODUCT IS REFUSED YOU WILL BE LIABLE FOR BROKERAGE CHARGES AND DUTY INCURRED UPON ITS RETURN.

The customer is not entitled to claiming recompense or indemnification for delays.

Warning: the jewels which are damaged or modified by yourself  can't be returned !

How to return an item ?

Within 12 days of receipt of your order, you may return any of the items which are not marked "NO RETURN" for a full refund, excluding Shipping.

To return or exchange an item, all you have to do is:

  • Obtain RMA ( Return Merchandise Authorization) number by contacting customer service by emailing to info@gggems.com

  • Packages without this number will not be accepted.

  • Secure your item and all of the original packing materials, including packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not).

  • Send the package by registered mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges. Darbel du Bourg is not responsible for items lost or damaged while shipping

  • Clearly print your name and address on the outside of the package in the return area and mail the package by a traceable carrier such as Registered Mail, UPS, USPS or Federal Express to:

  • I Only Want To Return One Item From My Last Order? No Problems! It doesn’t matter whether you wish to return just part of your order or the entire shipment, the process is exactly the same. But please, write clearly the items you want to keep, and return the item you become dissatisfied in its original, undamaged, unaltered condition for a refund or to exchange it for another gem of equal value.

However, whatever happens, we want happy customers - if you don't like an item, if it arrives broken, or if there is another problem, please let us know and we will work out a solution

For questions go to CONTACT US and fill in the form, or e-mail us!

For orders, please  go to ORDER, and fill in the form.

 

PLEASE BE CAREFUL: YOU SHOULD NOT WRITE , JEWELS  CREDIT CARD NUMBER,  OR OTHER LUXURY-RELATED WORDS ANYWHERE ON THE PACKAGE, AS THIS INVITES POSSIBLE THEFT OF THE PACKAGE.

                  JEWEL SETTING

           The Novel of A. Darbellay

 
     J. & A. DARBELLAY
    P.O. box 5838
    ( CH ) 1002 LAUSANNE
     SWITZERLAND
 
     Fax: ++ 41 21 323 36 59
     info@gggems.com
 
¦ AOL USERS ¦ FAQ ¦ LEGAL NOTICE ¦ CONTACT US ¦ DRAWINGS ¦ JEWEL SETTING ¦
 
  Visit our partner site :      All of our jewels are realized in 750 gold (18 carat)    Gems-Diams quality

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