(Frequently Asked Questions)
How do I know if a
jewel is still available?
Assume that if the stone is pictured in the
site that it is still available. Upon receipt of your order you will be emailed
a confirmation, usually within 24 hours.
How come no
marked sold, I donít know what is still available?
We try our best to remove all sold stones as
soon as they are requested. This keeps the loading time for each page to a
If I request a
is already sold, will you send a substitute?
No. Each jewel specimen is unique. We will
never ship a substitute. However, if We have multiple specimens from the same
location, you may request an alternate when you submit the order in case the
item you wanted has sold. Use the "Comment" area on the order form for
Do you enhance the stone's colour on
No, we don't try to enhance the colour on
pictures, the stones have been shot as close as true colour.
Email is easier, do I have
to use your online order form?
No, email is acceptable. But "order
form" requests get priority handling, so it is wise to use the order form.
Also, the order form ensures all the required information is provided, it
generates the paperwork to process your order, and it expedites shipping.
How can I pay without using credit card ?
here to pay by bank transfer
and to get our account number.
Do you ship
Yes We do.
Is credit card payment any
better than sending a check or money order?
Yes! We cannot emphasize how much better it
is to use a credit card. The most significant advantage is your order will be
shipped the next business day and will arrive usually 3-4 days after you
place the order.
When a check is used for payment the
chronology is usually something like this: You place the order via email, you
send the check in 4-5 days, check is delivered 3 days later, check is deposited
the next day, it clears our bank in 4 days, your minerals are shipped the next
day, the package is delivered 4 days later. That is 18 days elapsed! And the
time is almost double that when it is an international shipment.
From our perspective, the paperwork is
easier, We know the payment has been made, and We don't have 20 specimens
sitting around awaiting payment. Please use a credit card if you have one.
Retention of client
We use only the information about
our Clients in order to administer darbeldubourg.com business. Of course, we do not
transmit this information to other people.